Since POLYAREA.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

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However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. 

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• Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance.

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• Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping.

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• Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. 
  Replacement of the product of the same or around the same value can be offered.

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• Product not-as-described: such issues should be reported to us via email. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored.

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Please note that we do not guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications themselves.

We are always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

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Content sold through Turbosquid and other Marketplaces

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Some products are only available on Turbosquid or other Marketplaces.

If you purchase content from there you have to agree with their Terms of License, Refund Policy, Private Policy and other rules from this Marketplaces. Please read rules on the corresponding Marketplace, if you purchase content from there.